Help customers with complaints and questions, give customers information about products
and services, take orders by helping customers understand the
product and answering questions about their orders, and escalate complaints
across a number of communication channels. To do well in this role you need to
be able to remain calm when customers are frustrated and have experience
working with computers.
KEY DUTIES & RESPONSIBILITIES:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels
- Ensure customer satisfaction and provide professional customer support.