Customer Service Assistant Manager

Al Hofuf

07 May 2021

Al Hofuf

1

Responsibilities:

Supervise day-to-day operations in the customer service department.
• Supervise respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Stay informed on the latest industry techniques and methods.