Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with order status updates.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to enhance the customer experience.
- Continuously improve service processes and procedures.
Qualifications:
- Bachelor’s degree or equivalent.
- Previous experience in customer service or a related field preferred but not mandatory.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
Tamheer Program Requirements:
- Must be a Saudi national.
- Must not have more than one year of work experience registered in the General Organization for Social Insurance (GOSI).
- Must not be currently enrolled in another Tamheer program.