Key Areas of Responsibilities
- Keeps accurate records of deliveries and customer authorization and ensure all documentation is submitted to management on time.
- Loading, Transporting and delivering items to clients or business in a safe timely manner
- Assisting with loading and unloading items from vehicles.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, the customer is satisfied.
- Providing excellent customer service, answering questions, and handling complaints from clients.
- May have to lift heavy products.
- Drives safely and follow all laws and rules of driving to maintain a safe and healthy work environment.
- Keeps company vehicle clean and ensure it is well-maintained, has fuel, oil and is ready to drive.
- Communicates with customers by phone to update them of time of deliveries if there have been issues or changes to their estimated time of arrival.
- Maintains communication with management to be informed of any change of delivery, route or schedule.
- Insure all delivery equipment is available before leaving the designated location.
A. KEY INT PERFORMANCE INDICATOR
- NPS
- In Home Damage
- Delivery Damage
- Traffic Violation
- Delivery on time