We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests.
The pivotal role of the Guest Service Representative involves being able to satisfy the desires of customers and exhibition visitors, and working to provide a purchasing experience for high-quality products and services. We are looking for sellers who have a rich and solid cultural reference in buying and selling methods, who have enthusiasm, energy, and the ability to serve customers effectively.
Guest Service Representative Responsibilities:
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
- Service customers seeking assistance with pre-order inquiries such as product information, marketing campaigns and identify leads to upsell by utilizing our online customer service platform.